Frequently Ask Questions

Login:

Users in programs can go to www.prilock.com and look to the top right corner for the login tab. It is a good idea to bookmark this page so you can easily return to review your classes. For company training administrators, you can login at https://reports.prilockprivacy.com/#/login If you are having trouble logging into your account:
  In order to login to your account you must use the email address in your welcome or notice email. If you have forgotten your password please click the Forgot My Password link on the login page and you can create a new one. If you are still having trouble logging in, clear your browsers cache and cookies. Look for the history tab on your browser toolbar menu and make sure that cookies and cache are both selected and hit clear. Refresh or reload the page and login. If you are still experiencing difficulty, please contact us via e-mail or chat.

Product:

As soon as your purchase is authorized, you will receive two emails from prilocklms@prilock.com. They will be sent to the email you just used to purchase the program. This email will be used to access your administrations account, it cannot be changed. Check your junk or SPAM folders. The first email is your purchase receipt. The next email will arrive shortly with a short instruction letter and your custom activation link. Save this email for future reference. When ready click the link to create your admin password. After you hit submit you will exit the program and will be directed to your admin log in page. Bookmark this page. Enter the email address used to purchase the program and your new password. You will enter your admin dashboard and will see a step by step guide on first steps.
Your team can start their training within 10 minutes of your purchase. Whether you have 10 employees or 500 it's very easy. Your purchase receipt, a personal link for your admin account, and instructions will be immediately sent to the email used to purchase the training. Click the link, create your password and once you upload or input your users you can schedule security trainings and phish campaigns.
You will see a complete guide on how to use your admin account once you login. You can add users by clicking the user tab in your admin panel. Use the Quick Import button to add individuals or for large groups by uploading a csv worksheet with their email and contact information. The more info you provide the more effective their phishing emails will be. Download the sample csv sheet here. Once you create a training or phish campaign and select the users they will receive a welcome letter with their personal login link to the training, or simulated phish emails to test their skill. Once they activate their links you will see their status in your Admin dashboard.
Yes. You have complete access to the training and phish simulator for a full year or until the end of your license agreement. We recommend you start with a Phish Baseline Test to determine your starting employee vulnerability. Once your users are uploaded you can select the baseline test and your users will receive 3 common and effective phish emails over the next 3 days. Once that test is completed we recommend you start your security awareness training program and then in 2 to 3 weeks begin your phishing campaigns. We have easy setup options that allow you to run multiple campaigns with little effort.
Yes, you can run as many campaigns as you like. We recommend bi-weekly testing and increasing the difficulty of the phish throughout the year. We have created automatic campaign options that allow you to easily determine how many, and how often, your users receive their simulated phishing emails.
Yes, it is important that if you use an email exchange or SPAM program that you whitelist emails and notifications from prilocklms@prilock.com
Whitelist by Email Header If your mail server requires you to whitelist our Email Header (for instance,
if you are using a cloud-based spam filter), you can find that here:
Email Header: X-PHISHTEST
Email Header Text: This is a phishing security test from Prilock Security that has been authorized by the recipient organization
Yes, each person you invite will have their own custom user page. It will show their percentage of completion if assigned a training and also give them access to breaking alerts and scams. They can also download several documents with additional information and best practices to secure their phones and home computing. They also have access to our Send a Friend a Phish feature that will allow them to easily send a simulated phish email to a friend or family member. If that person clicks the link in the email they are directed to a learning page showing them what they should have seen and what to avoid. After all, hackers use friends and family to sneak malware on our systems.
Just click the Report button in your Admin panel. As the administrator of the training you can see real time information on the progress of your students at any time by logging into your admin account. You can add new users, see who has been invited, not started, started and their progress, finished, and final exam scores. You can also resend invites or download reports. Remember, the admin account log in is at a different site than the users. Your Admin login is site is https://reports.prilockprivacy.com/#/login
Prilock’s security training meets all established training guidelines as outlined in the recent NIST (National Institute of Standards and Technology) Cybersecurity Framework for security awareness training. Combined with our effective phishing simulator and report generation you can be assured your employees and students will be properly prepared to identify current threats to privacy, identity and data theft.
We update our training every 3 months so you have the most current information available. Additionally, we post breaking news alerts and notifications on your custom user page so you can see the news as it is breaking.
Yes. While Prilock has hundreds of custom emails circulating in the wild available for your use, you can also build your own phish attacks that are extra customized for your company.
Prilock lessons can be viewed on Windows, Mac, I-OS, and Android operating systems. The system will remember your last lesson completed so you can take the security awareness training all at once or in parts. When you log back in you will start where you left off. We recommend taking it in sections but completing it within a single week for best retention. After you complete the entire training you can take the 10-question graduation assessment. If you score 80% or more you have successfully completed the training and can print your personal Certificate of Completion.

Your Account:

The charge should show up as “Prilock Security”.
Your security and privacy is our top concern. Prilock does not store or keep your credit card information and we do not sell or rent our clients contact information.
Yes! The Prilock Security Awareness training is a great gift for family, friends, and even businesses. If you wish to buy Prilock as a gift, you may visit our “Products” page and purchase a gift card through the website or you can call us at 1-800-918-3001 and a customer support specialist will help you.
Yes! We offer a complete 30-day money back satisfaction guarantee. If for any reason you do not feel safer or are unhappy with the product, we will be happy to refund your purchase price.


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