Frequently Ask Questions

Login:

Go to www.prilock.com and look to the top right corner for the login tab. It is a good idea to bookmark this page so you can easily return to review your classes or access the resources and How To’s.
If you are having trouble logging into your class:
If you are having trouble logging into your training and you are sure you have the correct login email and password, the first step to try to clear your browsing history. Look for the history tab on your toolbar menu and make sure that cookies and cache are both selected. Refresh the page and login.
If you are still experiencing difficulty, please contact us via e-mail or chat.

Product:

As soon as your purchase is authorized, you will receive two emails. The first is your receipt with your transaction number – that number will be your first login password so make sure you save it. Check your Spam folder if you don’t receive it. The next email will arrive in just a few minutes and will confirm your enrollment in the class and contain further instructions. Use the email address used to purchase the training and the transaction number sent in your first email. Once you login, you will be directed to change your password and begin your lessons.
The Silver program allows you to take the training as many times as you like in the 90-day time frame, but note you will only receive one Certificate of Completion for each training purchased. You will also receive alerts on cyber breaches, new attack methods used to trick you, and updates about new scams and schemes for 90 days. You have unlimited access to the lessons and scam and breach reports for the entire 90 days. With our Gold program, you also get unlimited access to the lessons and the breach and scam reports, as well as additional lesson modules as released.
Hopefully you found the help you need on this FAQ’s page. If the answer to your question is not here,please feel free to e-mail us at support@prilock.com, or click the “Chat with us” chat box on the bottom right of the Prilock homepage and we will respond right away during business hours.
We are available from 8 to 5 Pacific Standard Time, Monday thru Friday.
We update our training every 3 months so you have the most current information available. Additionally, we post breaking news alerts or notifications inside your training site so you can see the news as it is breaking.
Prilock lessons can be viewed on Windows, Mac, I-OS, and Android operating systems. But in order to receive full credit and your credentials for taking the training, you must complete it on a laptop, desktop, or tablet. Unfortunately we are unable to score your sessions on smartphones at this time.

Your Account:

As soon as your purchase is authorized you will receive two emails. The first is your receipt with your transaction number – that number will be your first login password so make sure you save it. Check your Spam folder if you don’t receive it. The next email will arrive in just a few minutes and will confirm your enrollment in the class and contain further instructions. Use the email address used to purchase the training and the transaction number sent in your first email. Once you login in you will be directed to change your password and begin your lessons.
The charge should show up as “Prilock Security”.
Your security and privacy is our top concern. Prilock does not store or keep your credit card information and we do not sell or rent our clients contact information.
Yes! The Prilock Security Awareness training is a great gift for family, friends, and even businesses. If you wish to buy Prilock as a gift, you may visit our “Products” page and purchase a gift card through the website or you can call us at 1-800-918-3001 and a customer support specialist will help you.
Yes! We offer a complete 30 day money back satisfaction guarantee. If for any reason you do not feel safer or are unhappy with the product, we will be happy to refund your purchase price.


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